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| This coming October, Singer Steel Company will fire the engine on the next phase of its decades-long drive to anticipate and adapt to customer needs. That’s when an RBI Stretcher-Leveler and SCS Sheet Line will begin producing ‘laser-flat’ SCS sheets up to 0.500” thickness for Singer customers. |
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Cleveland. At the helm are Bruce Alexander, President, and Eric Shaw, Vice President and CFO. They are the third generation to lead this proud family business. David Alexander (Bruce’s son) and Valerie Stern (Eric’s daughter) are fourth generation family members active in the business. “Being a part of the founding family, we haven’t simply worked here; our lives, our reputations and our families’ future are all tied to the performance of this company,” explains Bruce Alexander. “What does that mean? It gives us intense focus on the needs of our customers. And our company has the size and flexibility to adapt to those needs something the big chain service centers have trouble doing. Our JIT programs are an example. JIT |
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Who are those customers? “We supply contract fabricators and lasers shops, but OEMs make up the bulk of our customers," relates Shaw. “We are constantly in their plants to stay in touch with their needs, and as laser cutting was becoming more popular with the OEMs, we worked with them to make sure we were supplying sheets that gave the product quality they want. Well, lasers want flat material which has always meant temper pass. Problem was many of the mills we buy from don’t temper pass any longer and the temper passed we could by elsewhere is pricey. We needed a solution and buying a temper mill wasn’t it. We knew of the Red Bud Stretcher Leveler technology and went to meet with them to get the full story.” David Alexander recalls, “While we were in Red Bud we saw the SCS Sheet line at The Material Works. It was interesting, but we were skeptical of some of the claims. Still, we took some samples back and one of those samples ended up sitting out in a garage in Florida. In humid salt air. And you know what? After six months the only rust on that sample was in a couple of deep scratches. Now that got us intrigued.” |
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| The Singer team began investigating the SCS fabrication advantages of cooler welding (less amperage), stronger welds, great paint finish with leaner prep and, especially, faster laser cutting. Then an unusual thing happened. Valerie Stern explains: “While we were studying SCS some of our customers came to us, completely unsolicited, asking about SCS what we knew about it and could we get them some to try out. Fortunately, we were able to respond. So we took into account our own research, plus this growing customer interest in SCS, plus some impressive success stories we heard from people already using SCS, and sealed the deal for the SCS Sheet Line.” |
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| Valerie’s father adds, “In the end, we knew we had to offer SCS to our customers, so why not produce it ourselves? Easy decision. Not a trivial financial decision since the SCS and Stretcher Leveler lines are an investment much larger than anything we’ve done before. But the decision for SCS was pretty straightforward because we’re convinced it will bring us new customers in addition to improving service to our longtime customers.” “This company has been around for 84 years because we continue to anticipate our customers’ needs and adapt to meet them,” concludes Bruce Alexander. “We’re doing that again by putting ourselves on the front of this SCS growth curve. That’ll let me and Eric turn over the reins of a stronger, healthier Singer Steel to the fourth generation, and them to the fifth generation, and so on. That matters to us because remember, we don’t just work here; Singer Steel is in our blood.” |
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| Copyright 2007 The Material Works, Ltd. | ||||||||||||||||||||